Why is chat never available

[BabyDragon]

Hi,

I've had a few people suggest talking to someone through your chat option but it's never available 

[tropicalsun]

Hi @BabyDragon,

Thank you for bring this to our attention. This usually happens when the counsellors are all engaging with clients. We apologise that you haven't been able to connect with the Help Centre. I would like to encourage you to keep trying.

Kind regards,

tropicalsun