26-06-2020 06:01 PM
Does the sane webchat no longer work? it always says the counsellor or the chat isnt avaliable. it only changed once and when i clicked on it it automatically come up and said no counsellors are avaliable.
26-06-2020 08:28 PM
The chat function for SANE's Helpline can change depending on the availability (or non availability) of counsellors. I'm sorry it's been tricky getting through in this particularly difficult period for so many.
If chat is busy or unavailable for a long period another options to consider is to request a call back if you are wanting to connect with a counsellor: https://www.sane.org/services/help-centre
26-06-2020 08:30 PM
26-06-2020 09:32 PM
Thank you for the heads-up around web-chat availability. As far as I know, this is not a tech issue but is more around Counsellor availability as @Ochre said. I understand this can be difficult and I'm sorry around your trouble trying to reach us. However, I am glad you do have an online counsellor you access.
Thank you for being a conscientious Community Guide!
27-06-2020 06:52 AM
Hi @outlander I havent seen the chatline working for months and just presumed it was no longer in use which is a shame as I used to find it very useful.
If you need urgent assistance, see Need help now
For mental health information, guidance and referrals, see the SANE Help Centre
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PO Box 226 South Melbourne 3205 Australia